Transforming Contact Center Experiences as a Senior Cisco UCCE CVP Engineer

5 days ago

Thrissur, Kerala, India beBeeSenior Full time ₹ 25,00,000 - ₹ 30,00,000
About the Role

We are seeking an experienced Senior Cisco UCCE CVP Engineer to join our team. The successful candidate will be responsible for designing, implementing, and supporting complex contact center solutions using Cisco UCCE and CVP technologies.

As a senior member of our engineering team, you will work closely with cross-functional teams to deliver high-quality solutions that meet the needs of our clients.

Your expertise in Cisco UCCE and CVP will enable you to design robust architectures that support scalable, resilient, and high-performing contact center solutions.

Key Responsibilities
  • Design and implement Cisco UCCE and CVP architectures to support contact center solutions.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components.
  • Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR, call recording, analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier 3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
  • Monitor system health, performance metrics, and call flows to proactively identify bottlenecks, capacity issues, and opportunities for optimization.
Requirements
  • Cisco UCCE and CVP certification.
  • Collaboration works effectively in cross-functional teams, valuing input, and fostering an inclusive culture.
  • Strong knowledge of key technologies and tools including Cisco UCCE, ICM, Finesse, CUIC, PGs, Cisco CVP, and VXML Server.
  • Experience with multimedia routing, outbound campaigns, and WFM/WFO integrations.
  • ITIL v3 or v4 Foundation certification or equivalent process knowledge.
Benefits

This is a fantastic opportunity to join a dynamic team and contribute your expertise to deliver innovative solutions. As a valued member of our team, you will enjoy a range of benefits including:

  • A competitive salary package.
  • Ongoing professional development and training.
  • Opportunities for career growth and advancement.
  • A collaborative and supportive work environment.

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