Client Relationship Manager

20 hours ago

Anantapur, Andhra Pradesh, India beBeeAccount Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description\

As an Engagement Manager, you will support senior account leadership in the growth of learning service sales to clients. You will be responsible for the day-to-day management of client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results.

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Key Responsibilities\
  • Manage key client accounts across regions.\
  • Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.\
  • Create sales materials and tailored client presentations to support upsell or renewal opportunities.\
  • Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.\
  • Lead and coordinate QBR preparation and presentation and other related governance activities.\
  • Track win/loss data and sales KPIs across the portfolio to support continuous improvement.\
  • Conduct preliminary research on client organization changes that could signal opportunities.\
  • Collaborate with service line leaders on how to align internal solutions to unmet client needs.\
  • Respond to routine client queries and escalate issues where needed.\
  • Contribute to the preparation of business reviews, presentations, and reports.\
  • Track account metrics, including SLA performance, client satisfaction, and operational KPIs.\
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.\
  • Ensure internal systems and documentation are up-to-date and accurate.\
  • Stay current on learning industry trends and client-specific developments.
\
Requirements\

Relationship development with client stakeholders and key figures within your organization.

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  • Presentation and pitching skills to create a strong impression on your organization's capabilities.\
  • Clear and professional communication in both verbal and written formats.\
  • Strong organizational and time-management abilities.\
  • Analytical mindset with comfort working with data and reporting tools.\
  • Commercial decision making on which opportunities will provide mutually beneficial outcomes.\
  • Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.\
  • Team-oriented with a service delivery mindset.\
  • Detail-oriented with a proactive approach to managing client needs.\
  • Ability to work under direction but also take initiative on smaller tasks and projects.\
  • High level of professionalism in external-facing communications.\
  • Adaptable and comfortable working in a fast-paced, global environment.
\

Equal Opportunity Statement: Our organization is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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