Priority Account Manager

5 days ago


Chennai, Tamil Nadu, India Vodafoneidea Full time

Role Description

This is a highly rewarding opportunity to work with a leading telecom service provider in India, offering a unique blend of technical and business skills. As a Priority Account Manager, you will be responsible for managing our premium base, comprising high ARPU, socially influential, and high tenure customers. Your goal will be to ensure exceptional customer service experience for these customers by providing 24/7 support and catering to their account-related activities.

Key Performance Indicators:

  • Growth in post-paid base through adoption of value propositions.
  • Implementation of customer-centric programs to impact customer retention and delight.
  • Exceptional customer service for premium base.
  • Business KPIs, including churn and retention targets, PDD, collection, and BD, revenue enhancement, plan upgrades, etc.

Skills and Qualifications:

  • Customer relationship management.
  • Problem-solving and analytical skills.
  • Communication and interpersonal skills.
  • Graduate/Post Graduate with 2-5 years of experience in customer service.


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