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Global Operations Director
1 week ago
We are seeking a visionary operations leader to drive global teams towards strategic growth.
The ideal candidate should have a strong background in operations, engineering, product development, and customer experience with a proven track record of managing global centers.
This role requires an entrepreneurial mindset to drive growth and operational excellence across all facets of the business.
We are looking for a candidate who has proven experience and passion to nurture Milestone's customer-centric culture, staying ahead of industry trends.
Key areas of excellence include:
- Strategic Alignment: Experience running Global Capability Center (GCC) driving significant business growth. Proven record of building and nurturing high-performance and innovative cultures.
- Global Integration: Experience working across various global teams for effective knowledge sharing and consistent operational standards.
- Performance Benchmarking: Ability to establish overall performance benchmarks, dashboards, and metrics. Evaluate GCC performance relative to peers in cost savings, productivity, and business impact, focusing on superior outcomes that support organizational growth goals.
Strategic Leadership: Develop and implement operational strategies that align with the company's overall business objectives and advance our competitive position in the market.
Global Operations Management: Oversee and optimize the performance of operational centers globally, ensuring efficient processes, quality standards, optimal resources, and cost-effective operations.
System Optimization: Streamline all systems and processes to bring efficiency and creativity.
Product Development: Collaborate closely with product teams to oversee the development and delivery of innovative software solutions that meet customer needs and drive profitability.
Customer Success: Champion customer-centric initiatives to enhance satisfaction, retention, and growth, ensuring that customer success teams are closely aligned with product and engineering.
Entrepreneurial Initiatives: Identify and drive new business opportunities and innovations to expand the company's reach and capabilities.
Performance Measurement: Establish key performance indicators (KPIs) and metrics to assess operational effectiveness and contribute to data-driven decision-making.
Team Leadership: Inspire, mentor, and manage a diverse team of professionals, fostering a high-performance culture that encourages creativity and accountability.
Stakeholder Engagement: Build and maintain strong relationships with key internal and external stakeholders, including clients, partners, and industry leaders.
