Compliance Program Manager
6 days ago
About the Role
We are seeking a skilled Compliance Manager to join our Global Customer Service Compliance team at ADCI - Uttar Pradesh - F26. As a key member of our team, you will be responsible for validating compliance to policies, procedures, and contractual requirements associated with operations, administration, and technology at captive and third-party contact centers.
Your Key Responsibilities
- Work independently but collaborate with our global CS Compliance team to perform risk assessments and deliver high-quality, high-impact compliance and operational performance audits across our Global CS Network.
- Plan and scope audit projects, execute program plans, prepare written findings, and facilitate business responses and action items.
- Dive deep into the details to develop meaningful findings and recommend root cause remediation.
- Deliver recommendations and risk interpretations in a clear, concise, and audience-specific format. Develop actions for remediation of audit findings, track status, and collect evidence to support closure of each action.
- Facilitate multiple third-party stakeholders to agree on appropriate solutions and verify that risks are mitigated appropriately.
- Prepare reports which you will present to senior stakeholders.
- Serve as a subject matter expert for stakeholder groups with respect to Amazon, physical security, and social responsibility policies, procedures, and contractual requirements.
- Leverage domain expertise and collaborate with internal leaders to identify new/emerging risks and modify the compliance program scope appropriately to test associated controls.
- Have the ability and willingness to travel up to 30% (domestic and international).
Requirements
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience handling confidential information
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
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