Compliance Manager
1 month ago
About the Role
We are seeking a highly skilled Compliance Manager to join our Global Customer Service (CS) organization. As a key member of the Global CS Compliance team, you will be responsible for validating compliance to policies, procedures, and contractual requirements associated with operations, administration, and technology at captive and third-party contact centers.
Key Responsibilities
- Work independently but collaborate with the global CS Compliance team to perform risk assessments and deliver high-quality, high-impact compliance and operational performance audits across our Global CS Network.
- Plan and scope audit projects, execute program plans, prepare written findings, and facilitate business responses and action items.
- Dive deep into the details to develop meaningful findings and recommend root cause remediation.
- Deliver recommendations and risk interpretations in a clear, concise, and audience-specific format. Develop actions for remediation of audit findings, track status, and collect evidence to support closure of each action.
- Facilitate multiple third-party stakeholders to agree on appropriate solutions and verify that risks are mitigated appropriately.
- Prepare reports that you will present to senior stakeholders.
- Serve as a subject matter expert for stakeholder groups with respect to Amazon, physical security, and social responsibility policies, procedures, and contractual requirements.
- Leverage domain expertise and collaborate with internal leaders to identify new/emerging risks and modify the compliance program scope appropriately to test associated controls.
- Have the ability and willingness to travel up to 30% (domestic and international).
Requirements
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
- Bachelor's degree or equivalent.
- Experience handling confidential information.
Preferred Qualifications
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience.
- Professional auditing qualification, or similar risk or compliance credentials.
- Experience with SQL and Excel.
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