Customer Experience Center Coach
3 days ago
Cec Team Coach - Correspondence - Retail Liabilities Customer Experience Center
Job DescriptionWe are seeking an experienced team coach to lead our correspondence retail liabilities customer experience center. The successful candidate will be responsible for managing a team of email, chat, and social media representatives who handle customer inquiries and complaints related to retail liabilities.
The team coach will oversee the day-to-day operations of the team, ensuring that all service levels committed are met and exceeded. This includes monitoring activities, publishing daily reports, and providing training to new candidates and refresher training to enhance the performance of existing agents.
The ideal candidate will have a minimum of 1-2 years of experience in a customer service role, preferably with expertise in email support or calls. They will possess excellent communication skills, both verbal and written, and be flexible to work 24/7.
Additional requirements include good listening skills, strong communication abilities, confidence, and a willingness to learn. The team player must also be collaborative, self-motivated, and able to establish rapport quickly with peers, managers, and customers.
Required Skills and Qualifications- Minimum 1-2 years of experience in customer service role on email support or calls
- Excellent communication skills - Verbal & Written
- Flexible to work 24/7
We offer a competitive package including flexible working hours, scattered offs, and opportunities for career growth.
OthersThis is a great opportunity to join our team and make a difference in delivering exceptional customer experiences.
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