Full-Time Professional Services Specialist

3 days ago

Kolkata, West Bengal, India beBeeEngineer Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

A full-time professional will be responsible for managing customer goals and delivering successful outcomes.

Key Responsibilities:
  • Manage and take ownership of customer milestones, initiatives and issues from beginning to resolution.
  • Implement software in customers environments, ensuring seamless integration and effective use.
  • Develop and maintain software in customers environments, addressing technical issues and providing solutions.
  • Operate and utilize software in customers environments to achieve customer objectives.
  • Design, manage and run custom reports for customers using data from software and integrating it with other data repositories.
  • Integrate software with other applications and processes within customer environments, leveraging APIs and automation development.
  • Assist customers by diagnosing problems and providing resolutions for technical and product issues.
  • Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
  • Deliver a positive customer experience according to standards.
  • Write knowledge base articles where necessary for both customers and internal teams to help diagnose and resolve problems quicker next time.
  • Escalate more complex customer technical issues to product and development teams while maintaining communication with the customer.
Requirements:
  • 4+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
  • Experience using customer relationship management tools.
  • Elasticsearch and SQL/PostgreSQL experience.
  • Knowledge of current trends and advancements in storage solutions industry.
  • Experience in data management and data migration.
  • Knowledge of Data Discovery, Data Science – OCR, NLP, Computer Vision, AI, Keyword search, Regex.
  • Knowledge of Data Governance & Regulations – GDPR, HIPAA, CCPA etc.
  • Experience of Microservices based applications.
  • CEFR (or equivalent) Level B2 English and higher.
Preferred Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • 2+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
  • Thorough understanding and project management skills for a professional services position.
  • Storage hardware and software knowledge of NAS and Object systems (NetApp, Dell EMC, Azure, AWS etc).
  • Proficiency with Windows, Linux, Docker and Kubernetes.
  • Experience creating complex Kibana and/or Tableau and/or PowerBI reports and dashboards.
  • Network setup/routing with mixed LAN/WAN operating system environments and knowledge of DNS/WINS/DHCP/DFS.
  • Strong organisational and time-management skills, with ability to handle multiple issues simultaneously.
  • Excellent problem-solving, presentation and communication skills.
  • Ability to remain calm, courteous and professional under pressure.
  • Ability to influence and drive change across the organisation.
  • Ability to work collaboratively in a team environment.
  • Extremely strong written and verbal communication skills are required. Minimum CEFR (or equivalent) Level B1 English.

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