Customer Service Liaison

20 hours ago


Ajmer, Rajasthan, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000
Job Opportunity:

We are seeking a highly motivated and customer-focused professional to fill the role of Customer Support Representative. This individual will be the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction.
Requirements:
  • Proven customer support or client service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; a college degree is a plus.

This role requires strong communication and interpersonal skills, along with the ability to work in a fast-paced environment and adapt to changing priorities.



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