Customer Experience Manager for Design Firm

2 weeks ago

India Attirail Full time

About Attirail: Founded in 2019, Attirail is a Mumbai-based interior design and styling company offering personalized experiences for rental homes.

We don't just design homes - we craft spaces that reflect our clients' unique tastes and cherished memories.

Our strength lies in building genuine relationships with clients, ensuring every space reflects their personalities and aspirations.

Working Model: Hybrid

Location: Bandra or on-site if needed

Days: Monday to Saturday

Timings: 10:00am - 7:00pm

Salary: ₹30-₹40k per month (depending on experience)

Experience: 6+ months

We're seeking a Customer Experience Manager who can engage with our customers politely and professionally. As the key point of contact, you'll ensure every interaction is positive and aligned with Attirail's values.

Key Responsibilities:

  • Account Acquisition & Management
  • Identify new business opportunities and contribute to bringing in new clients
  • Handle customer queries through digital platforms like WhatsApp, Instagram, and websites
  • Understand the ideal customer profile and deliver service that reflects this understanding

Organized & Process-Oriented:

  • Help form and implement processes that streamline operations
  • Organize and maintain customer data, ensuring efficient workflows

Design Background or Inclination:

  • A design background or interest in design is a plus
  • You'll work closely with the design team and may need to provide input or suggestions based on customer queries
  • Experience with Canva is required, as you'll occasionally create or copy customer proposals

Administration Management:

  • You will also help with attendance management for our organization
  • Prepare and organize client contracts, project documents, or reports
  • Help schedule meetings or design consultations for the team

Qualifications:

  • A minimum of 6 months of experience in account management, ideally in a design-related or creative field
  • Strong communication skills, both written and verbal
  • Confidence in presenting and explaining services to clients
  • Ability to drive business development and client acquisition
  • Proficiency in MS Office
  • Familiarity with Canva and basic design tools
  • Experience with managing data and creating efficient processes
  • Ability to work remotely and independently, managing your time effectively

Benefits:

  • A hybrid working model with flexibility
  • An opportunity to work with a creative, passionate team in the design industry
  • Exposure to exciting projects with opportunities for growth
  • A warm and supportive work environment where your ideas matter

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