
Senior Technical Process Executive
1 week ago
We are seeking a highly skilled Windows Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing fast, clear, and effective solutions to customers seeking assistance with Microsoft Windows & O365 issues.
About the Role:
- Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
- Provide fast, clear, and effective solutions through chat support.
- Create a positive experience by showing empathy and patience while troubleshooting.
- Use your technical expertise to diagnose and resolve complex problems.
Required Skills and Qualifications:
- Typing speed of 35 WPM or higher (mandatory)
- Prior experience in technical support via chat in Business to Customer
- Excellent written and verbal communication skills
- Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
- Hands-on experience troubleshooting Microsoft Windows & O365 queries
- Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
- Strong problem-solving skills and ability to thrive in a fast-paced environment
- Patience, empathy, and a customer-first mindset
Benefits:
- 100% work-from-office opportunity
- Opportunity to work with Microsoft's consumer products
Interview Details:
Dates: To be announced
Time: 10:00 AM - 01:00 PM
Venue: To be announced
Please bring:
- Updated resume
- Two valid photo ID proofs
- Original education documents for verification
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