Identity and Access Management Professional

7 days ago


Hyderabad, Telangana, India NuStar Technologies Full time
Overview of the Role

This is a highly technical position that requires strong expertise in Oracle Directory Services and Identity and Access Management. The successful candidate will be responsible for delivering exceptional support to our customers and working closely with our internal teams to ensure the highest level of service quality.

Key Responsibilities
  1. Troubleshoot and resolve complex technical issues related to Oracle Identity and Directory services.
  2. Develop and maintain comprehensive knowledge of our products and services to provide expert-level support to customers.
  3. Collaborate with internal teams to identify and implement process improvements, reducing mean time to resolve (MTTR) and increasing overall customer satisfaction.
  4. Participate in on-call rotations to ensure 24/7 support coverage and respond to critical incidents promptly.
  5. Contribute to the development of new features and functionality within our products, based on customer feedback and market trends.
  6. Stay up-to-date with industry developments and emerging technologies, applying this knowledge to improve our services and products.


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