
Dialer System Performance Manager
3 days ago
Real-Time Dialer Expert
\Location: Thane
\Work Schedule: Full-time | Night Shifts
\About the Position
\We are seeking an experienced Real-Time Dialer Expert to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.
\Key Responsibilities:
\- \
- Monitoring of inbound/outbound dialing campaigns in real-time.\
- Importing and managing dialer lists, starting/stopping campaigns as required.\
- Adjusting dialing pace and flagging agent behavior for leadership review.\
- Managing agent profiles, assignments, and contact list criteria.\
- Daily scheduling adjustments in the Workforce Management system.\
- Auditing dialer settings to ensure compliance with regulations.\
- Collaborating with operations leadership to achieve business goals.\
- Responding to requests, queries, and issues across departments promptly.\
- \
Qualifications:
\- \
- Minimum 2 years of experience in collections in a voice contact center.\
- Hands-on experience with LiveVox or similar dialer systems.\
- Advanced proficiency in MS Excel and data reporting.\
- Strong analytical and problem-solving skills in high-pressure environments.\
- Flexibility to work after-hours or on-call when required.\
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