Clinical Operations Director

About Us:

We are a leading healthcare provider with a strong presence across 19 cities and a talented pool of over 5,600 doctors.

This role provides clinical and administrative direction for the clinical operation of medical departments and services. The Clinical Operations Director will be responsible for co-ordination and oversight of all medical care and support clinical related quality monitoring/accreditation/quality assurance.

• Overall co-ordination and oversight of all medical care provided at the unit and quality of clinical services rendered
• Ensure statutory compliances with regards to MTP, PCPNDT, AERB, Radiation Safety etc
• Analyze department mix and need for consultants
• Participate in tariff revision and clinical compensation patterns
• Analyze performance of retainers
• Monitor & Rationalize Doctor cost
• Rationalization of surgical & Medical Charges
• Responsible for clinician / clinical related quality monitoring/accreditation /quality assurance services
• Co-ordinate and conduct medical Advisory Board, Clinical HOD Committee, departmental meetings. Participate and key contributor to Infection Control Committee, Pharmacy and Therapeutic Committee, Ethics Committee, Blood transfusion Committee, CPR analysis Committee.
• To Oversee reporting and communication of quality improvement initiatives, quality and patient safety awareness, safety culture survey administration, and recognition programs
• Addressing requirement of consultants and recruitment of consultants
• Induction, On boarding, Credentialing and privileging, formulating Contracts with inputs from Hospital Director for the new Consultants. Training and re privileging and monitoring performance and appraisal of the Consultants and maintaining personnel file with all the documents. Addressing any clinical governance related issues and initiating appropriate action when necessary
• Addressing of clinical Patient concerns/ complaints / potential medico legal complaints in coordination with treating Doctor. To review, peer review and formulate the draft reply for the medico legal cases with inputs from the treating team. Submit all documents and the draft version to the legal team. To maintain medicolegal tracker and follow up on active cases
• Conducting morality Mortality meetings periodically and review cases
• Audit-Clinical billing codes
• To provide clinical input to Unit Head whenever required for medico legal cases received
• Any new projects for Manipal Hospitals as per the Medical Admin with regard to clinical assessment
• To engage with the team through various initiatives like training, performance management, continual feedback, coaching and reward and recognize people to motivate them to deliver desired results
• Recommend junior clinical manpower for effective functioning of clinical departments
• Evaluate and initiate academic activities and programs like DNB/FNB/ Fellowship/ Training and certification Courses
• Ensure training of doctors on patient safety, service excellence initiatives and healthcare communication
• Prepare the biomedical equipment capital expenditure budget based on inputs from clinicians and biomedical department. Planning, rationalizing and optimizing the utilization of the equipment and providing inputs for procurement
• Oversight of medical records department and initiate digitization, Electronic records where feasible
• Conduct awareness programs, campaigns and drives for dissemination of service excellence initiatives, patient experience videos, effective communication strategies
• Medical Audits and facilitator of JCI/NABH Accreditation

What We Are Looking For:

• Qualification : MBBS + MHA
• Minimum 10 years of experience in Medical Superintendent role.
• Proven team leadership skills with the ability to work effectively in a highly collaborative team environment.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment