Technical Solutions Expert

2 weeks ago

Bengaluru, Karnataka, India beBeeEngineering Full time ₹ 1,50,000 - ₹ 28,00,000
About the Role

We are seeking a skilled Technical Solutions Expert to join our team. In this role, you will be responsible for providing technical expertise and support to customers, including hands-on coding, debugging, and resolution of customer issues. You will also analyze and enable customer use cases, feeding back patches and fixes to the mainline software.

Key Responsibilities
  • Bring up customer boards with Linux kernel and device drivers working as reference boards.
  • Serve as a consultant to Field Application Engineers, customers, and partners, providing subject matter expertise in BIOS/Firmware.
  • Achieve maximum platform/silicon entitlement in customer products through power and performance, driver optimization.
  • Author application notes and present training sessions to enable field teams, customers, and partners.
  • Maintain domain expertise on new technologies by working closely with software/technology development teams on specific projects and participating in trainings, boot-camps etc.
Requirements

To be successful in this role, you will need:

  • An engineering degree in Computer Science or Electrical Engineering with 15+ years of relevant experience.
  • Familiarity with at least one BIOS code base (AMI, Insyde, Phoenix, Coreboot BIOS).
  • Knowledge of ACPI, USB, NVMe, SATA, PCIe, and other PC industry standards.
  • Knowledge of protocols including I2c, SPI, UART, etc.
  • Hands-on experience with hardware debugging tools like AMD HDT, ITP, Arium, etc.
  • Hands-on experience required to support customers throughout product production, including board bring-up, custom feature development, and issue resolution.
  • Hands-on experience working with Reference Boards.
  • Able to read and interpret hardware schematics. Experience with FPGA firmware is a plus.
  • Expert in C language; knowledge of x86 assembly.
  • Hands-on knowledge of embedded software debugging techniques both from the hardware and BIOS perspective.
  • Good knowledge of CPU system architecture and HW platforms based on x86.
  • Agile and adaptable to changing customer requirements with ability to scope the work and drive closure.
  • Experience working in a multi-site and multi-cultural environment and ability to travel as needed.
  • Experience in customer-facing roles will be beneficial.
  • Team player with passion and hunger to do whatever it takes for business success.
  • Excellent communication and evangelizing skills with an entrepreneurial spirit to produce results.
What We Offer

We offer a competitive salary, opportunities for professional growth and development, and a collaborative work environment.

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