Technical Solutions Expert

Job Description:

About us | We are a global organization that values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

We aim to simplify how people work. Operating in over 100 countries, our solution empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, we are revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

As a Technical Solutions Expert (3-5 Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance. Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, we have the perfect opportunity for you.

We are seeking a highly motivated and customer-centric Sr Technical Solutions Expert (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of our cutting-edge Unified Endpoint Management (UEM) solution. You'll be more than just a technical support agent – you'll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities:

• Engage with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals.
• Handle incoming technical queries, via calls, emails, and chat messages from the Customers, experiencing technical issues.
• Diagnose and troubleshoot technical issues related to our product.
• Work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Stay up to date with the latest features and updates of our unified endpoint management product.

Required Skills & Qualifications:

Key Requirements:

• Experience with deploying, configuring, and supporting MDM solutions such as Microsoft Intune, Or Workspace one or Air Watch, or JAMF.
• Excellent communication skills: Clearly and concisely explain technical concepts to both technical and non-technical audiences and effective communication with interpersonal skills.
• 3+ years of experience in the cybersecurity domain, with a focus on MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.
• Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.
• Familiarity with RMM and Patch Management tools like Kaseya, Connect Wise, or Ninja RMM.
• Basic understanding of network security, endpoint protection, and IT infrastructure.
• Strong organizational skills: Manage multiple tasks and prioritize effectively in a fast-paced environment.
• A team player mentality: Thrive in a collaborative environment and willing to go the extra mile to support your colleagues.

Desired Skills:

Certifications such as Comp TIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications.

Experience in network security and endpoint management.

Knowledge of cloud security concepts and technologies.

Benefits:

Our company offers a dynamic work environment, competitive compensation package, and opportunities for growth and development.

Mode Of Work:

Office (5 Days)

Shift Time:

IND Time Zone (5 AM-9 PM – Rotation Shift)