International Customer Service Professional

1 week ago

Guntur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

We are looking for a highly skilled professional to handle customer support operations. The ideal candidate will provide top-notch service by resolving queries, handling complaints, and providing timely solutions in a professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer communication via email, chat for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
  • Ensure compliance with international communication protocols, data privacy regulations, and company policies.
Requirements:
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

The successful candidate will be a key member of our team, working closely with colleagues to deliver exceptional customer experiences. If you have the skills and passion to succeed in this role, we encourage you to apply.

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