Experience Transformation Professional

5 days ago

Tirupati, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

As a seasoned Learning & Development professional, you will play a pivotal role in designing and delivering behavioral and communication training programs aimed at enhancing patient experience, service excellence, team work, and leadership capabilities within our hospital network.

Key responsibilities include:

  • Developing and implementing a comprehensive L&D strategy aligned with business objectives, patient care standards, and industry trends.
  • Establishing a structured learning roadmap for different employee levels, including frontline staff, support staff, and leadership teams.
  • Designing and delivering behavioral, and leadership training programs for employees across all levels.
  • Implementing onboarding behavioural training programs for new employees to ensure smooth integration.
  • Designing and implementing leadership development programs for departmental heads, and high-potential employees.
  • Facilitating executive coaching programs for emerging and existing leaders across the network.
  • Establishing training assessment metrics and conducting post-training evaluations to measure impact.
  • Gathering feedback from participants and stakeholders to improve program effectiveness.
  • Analyzing training ROI and business impact to ensure alignment with organizational goals.
  • Recommending development interventions for continuous improvement.
Required Skills and Qualifications
  • Graduation/Post-graduation in any discipline.
  • Minimum 12 years of experience in a service-related industry (Aviation and Hotels preferred); contributed to or managed the end-to-end Learning and Development Function.
Benefits
  • Competitive salary package.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.

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