Transformation Experience Specialist

1 day ago

Tirupati, Andhra Pradesh, India beBeeClient Full time ₹ 3,00,000 - ₹ 4,20,000

We are seeking a skilled Transformation Experience Specialist to join our dynamic team. In this role, you will be the first point of contact for potential and existing clients ensuring their journey from inquiry to enrolment is smooth, informed and positively memorable.

If you are someone who loves interacting with people, solving problems and creating meaningful client experiences while meeting performance targets, we'd love to hear from you

Key Responsibilities:

  • Engage with inbound leads via phone calls, messages, emails and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about our health transformation programs.
  • Guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage and update client data using our CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.

Required Skills & Qualifications:

  • Strong communication skills (written and verbal) with a consultative and empathetic tone
  • Ability to multitask and stay composed in a fast-paced, high-interaction environment
  • Good organisational and time-management skills
  • Customer-first mindset with a problem-solving attitude
  • Willingness to take ownership and deliver results
  • Comfort with CRM tools, Excel and data handling
  • Interest in fitness and wellness will be an added bonus

Benefits:

  • Be part of India's fastest-growing fitness and transformation ecosystem
  • Work in a collaborative and high-growth environment
  • Contribute to changing lives – one transformation at a time

Schedule: Day shift

Ability to commute/relocate: Gurgaon, Haryana – Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor's (Preferred)

Experience: Total work: 1 year (Required)

Sales: 1 year (Preferred)

  • Language: English (Preferred)

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