Order Fulfillment Expert

3 days ago

Jaipur, Rajasthan, India beBeeAccount Full time ₹ 15,00,000 - ₹ 20,00,000
Order Fulfillment Account Manager

Our company is seeking a highly skilled Order Fulfillment Account Manager to join our team.

This role is part of our Global Shared Services Centre in India, providing order fulfillment account management for the Indian market by partnering with Sales, Operations, Marketing, and Credit and Collections.

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

Key Requirements:

  • High-energy individual with ability to work under pressure in a fast-paced environment
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • Preferred: ERP system, SAP and Salesforce system

Minimum Education and Work Experience Required:

  • BS/BA degree in business
  • 4+ years of experience with account management and customer service in high tech environment
  • Basic accounting knowledge, understanding of international trade principles and possibilities.

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