Production Support Specialist

3 days ago

Bikaner, Rajasthan, India beBeeFinancial Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

FIS Quantum/Echos Production Support Service Engineer is a critical role that requires a skilled professional to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems.

The ideal candidate will have expertise in financial systems and technical troubleshooting capabilities to ensure seamless treasury operations.

  • Provide end-to-end support for FIS Quantum and Echos treasury management systems
  • Maintain static data within the Quantum environment to ensure system integrity
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum
  • Identify and resolve interface issues with bank statements and cashflows
  • Configure, troubleshoot, and fix Cash Xplorer functionality
  • Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
Key Responsibilities:
  1. Learn internal systems to provide comprehensive end-to-end support to users
  2. Receive, analyze, and prioritize related support tickets
  3. Provide timely solutions to users
  4. Document resolution steps and knowledge base articles
  5. Support system upgrades and patches
  6. Monitor system performances and recommend improvements
Technical Operations:
  1. Apply strong Oracle/SQL Server database expertise to maintain system performance
  2. Author and optimize SQL queries for data extraction and reporting
  3. Apply working knowledge of the Quantum data model to troubleshoot complex issues
  4. Work with Golden Gate and Datapipelines technologies for data integration
  5. Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
Governance & Compliance:
  1. Maintain SOPs, process documentation, and impact assessments for system updates
  2. Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
  3. Ensure financial data accuracy, SOX compliance, and internal control adherence
  4. Participate in change management processes to minimize operational disruptions

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