Expert ServiceNow Solutions Architect

4 days ago

Bellary, Karnataka, India beBeeSolution Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
ServiceNow ITAM(SAM) Specialist

About People Prime Worldwide:

We guide our customers from what's now to what's next by unlocking the value of their data and applications, achieving outcomes that benefit both business and society.

Key Responsibilities:
  • Conduct workshops, interviews, and meetings to understand and document business requirements and functional needs.
  • Define and design ServiceNow solutions, tailoring them to meet specific client requirements and industry best practices.
  • Identify gaps between existing processes and desired future-state processes, recommending solutions and improvements.
  • Collaborate with technical teams to design and implement ServiceNow solutions, ensuring alignment with business needs.
  • Document user stories, process documentation, training materials, and other relevant documentation to support implementations.
  • Provide post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform.
Qualifications:
  • 12 years of experience in implementing or architecting ServiceNow solutions.
  • Good understanding of sales and order management process followed in an organization.
  • Experience in designing, configuring, and customizing ServiceNow SOM module as per organizations' SOM process.
  • Experience in designing and implementing the following modules:
    • ServiceNow Sales and Order Management
    • Order and Quote management
    • Supplier Lifecycle Operations (SLO)
    • Customer Service Management (CSM) module

Extensive experience across the ServiceNow core platform, security, performance, and compliance. Extensive experience in third-party integration, REST/ SOAP methods, Integration Hub, and ebonding.

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