Quality Assurance Specialist
1 week ago
The Quality and Audit Specialist is responsible for monitoring and evaluating the quality of customer calls to ensure compliance with company standards and regulatory requirements.
This role involves conducting call audits, providing feedback, and implementing quality improvement initiatives to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Call Monitoring and Evaluation:
- Listen to and assess inbound and outbound calls for compliance with company policies, procedures, and standards.
- Evaluate call recordings for quality, accuracy, and adherence to scripts and guidelines.
- Use established criteria to score calls on aspects such as communication skills, product knowledge, problem-solving, and professionalism.
- Quality Assurance and Compliance:
- Ensure that all calls adhere to legal and regulatory requirements, including data protection and privacy laws.
- Identify areas of non-compliance and report findings to management.
- Feedback and Coaching:
- Provide constructive feedback to customer service agents based on call evaluations.
- Collaborate with team leaders and trainers to develop and deliver training sessions focused on improving call quality.
- Data Analysis and Reporting:
- Analyze call data to identify trends, common issues, and areas for improvement.
- Prepare detailed reports on call quality metrics, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR).
- Present findings and recommendations to management and other stakeholders.
- Continuous Improvement:
- Participate in the development and implementation of quality improvement initiatives and best practices.
- Stay updated on industry trends, tools, and technologies related to call quality and auditing.
- Collaboration:
- Work closely with other departments, including Customer Service, Compliance, and Training, to ensure a unified approach to quality management.
- Participate in cross-functional meetings to discuss quality standards and improvement strategies.
-
Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India GRNconnect Full timeQuality Assurance RoleWe are seeking a Quality Assurance Specialist to join our team at GRNconnect. As a Quality Assurance Specialist, you will be responsible for ensuring the high quality of our production processes.Identify and rectify defects within our production processes;Recommend, implement, and monitor preventative and corrective actions to guarantee...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India ruttl Full timeJob DescriptionRuttl is an AI-powered feedback tool that enhances collaboration across design, marketing, sales, and development teams. It improves operational efficiency and directly contributes to the business's bottom line.Role DescriptionThis is a full-time remote role for a Quality Assurance Specialist at ruttl. The Quality Assurance Specialist will be...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Macawber Beekay Pvt Ltd. Full timeJob Title: Quality Assurance SpecialistMacawber Beekay Pvt Ltd. is seeking a highly skilled Quality Assurance Specialist to join our team.Job Summary:We are looking for a seasoned Quality Assurance Specialist with a strong background in quality management, inspection, and testing. The ideal candidate will have a deep understanding of quality standards,...
-
Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full timeQuality Assurance Role OverviewAt Luytens Technology Solutions Pvt. Ltd., we are seeking a skilled Quality Assurance Specialist to play a pivotal role in ensuring the quality of our products and services. This position is responsible for implementing systematic quality assurance processes, identifying and addressing potential quality issues, and contributing...
-
Quality Assurance Specialist
6 days ago
Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full timeJob OverviewLuytens Technology Solutions Pvt. Ltd. is seeking a highly skilled Quality Assurance Specialist to join our team. This role is crucial in ensuring the quality of our products and services through the implementation of systematic quality assurance processes.Main ResponsibilitiesThe Quality Assurance Specialist will be responsible for:Developing...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Work Visa USA Jobs (move2usajobs LLC) Full timeJob DescriptionAn exceptional opportunity is available for Quality Assurance Specialists who are dedicated to ensuring product and service excellence. This role is designed for professionals who possess a solid understanding of quality assurance methodologies, attention to detail, and a strong commitment to maintaining the highest standards of quality in a...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Nexthire Full timeJob Title: Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team at Nexthire. As a Quality Assurance Specialist, you will play a critical role in ensuring high service quality and customer satisfaction in our International Voice Process.Key Responsibilities:Monitor and evaluate inbound and outbound calls to ensure...
-
Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full timeQuality Assurance SpecialistLuytens Technology Solutions Pvt. Ltd. is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality assurance standards and processesConduct testing and...
-
Quality Assurance Specialist
1 week ago
Delhi, Delhi, India Nexthire Full timeJob Title: Quality Assurance Specialist About the Role Nexthire is seeking an experienced Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the performance of our International Voice Process team. Key Responsibilities Monitor and evaluate inbound and outbound calls to...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Starclinch Full timeJob DescriptionAt StarClinch, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Review product releases to ensure they meet quality standards.Test current software products and identify areas...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Triovision Composite Technologies Pvt Ltd Full timeQuality Assurance SpecialistTriovision Composite Technologies Pvt Ltd is seeking a Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality management and a passion for ensuring the highest standards of quality in our manufacturing processes.Develop and implement quality management systems to ensure...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Starclinch Full timeJob DescriptionAt StarClinch, we're looking for a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our products and services.Key Responsibilities:Review product releases to identify potential issues and defects.Test software products to identify deficiencies and...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Jaidev Pharma Placement Full timeJaidev Pharma Placement is a leading agency in the pharmaceutical industry, specializing in offering sales and human resources services across India.The company has over two decades of expertise in Pharmaceutical Sales and three years in Hiring, Recruitment, and Training.We are seeking a Quality Assurance Specialist to join our team in New Delhi.The...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Nexthire Full timeJob Title: Quality Assurance Specialist – International Voice ProcessWe are seeking an experienced Quality Assurance Specialist with a strong background in International Voice Processes. The ideal candidate will have a proven track record of ensuring high service quality and customer satisfaction. You will be responsible for monitoring, evaluating, and...
-
Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India Starclinch Full timeJob SummaryAt StarClinch, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the high quality of our products and services.Key ResponsibilitiesReview product releases to ensure they meet our quality standards.Test software products and identify areas for...
-
Software Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India TechYantram Solutions LLC Full timeSoftware Quality Assurance SpecialistThe Software Quality Assurance Specialist plays a vital role in ensuring the quality and functionality of software products before they are released to customers. They are responsible for designing and implementing test strategies, conducting manual and automated tests, and identifying and reporting defects. The role is...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India QIMA Full timeJob Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our Operations team at QIMA. As an Inspector, you will be responsible for conducting on-site quality inspections of our clients' products.Main Responsibilities:Conduct on-site quality inspections of our clients' productsCommunicate with suppliers in a...
-
AGM Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India GMR Group Full timeJob PurposeAs a key member of the GMR Group, the AGM Quality Assurance Specialist will be responsible for ensuring compliance with statutory and regulatory requirements in cargo operations. This involves coordinating with Cargo Terminal Operators and other stakeholders to resolve operational issues and improve cargo tonnage.Key Responsibilities Develop and...
-
Quality Assurance Specialist
1 week ago
Delhi, Delhi, India Tek Experts Full timeQuality Assurance SpecialistAt Tek Experts, we're seeking a skilled Quality Assurance Specialist to join our Engineering & Innovation unit. As a key member of our team, you'll be responsible for ensuring the highest quality of our software products. Your expertise in testing and quality assurance will be instrumental in driving exceptional outcomes with...
-
Quality Assurance Specialist
7 days ago
Delhi, Delhi, India Appinventiv Full timeWe are seeking a skilled Quality Assurance Specialist to join our team at Appinventiv. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest standards of quality in our products.Key Responsibilities:Conduct thorough testing of software applications to ensure functionality, usability, and reliability.Design and execute...