Operations Excellence Manager

7 hours ago

Solapur, Maharashtra, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000

As a key player in our operations, you will be instrumental in ensuring the high standard of client interactions. Your role will encompass setting and tracking key performance indicators to guarantee that client engagements meet our stringent standards.

Key responsibilities include:

  • Establishing and monitoring KPIs to maintain exceptional client experiences
  • Auditing CRM processes to develop guidelines for seamless operations
  • Ensuring consistency, professionalism, and courtesy in all care and support interactions
  • Collaborating with teams to enhance systems and workflows for improved efficiency
  • Identifying gaps and proposing enhancements to sustain smooth operations

For this challenging yet rewarding role, we seek a candidate with:

  • Minimum 3 years of relevant experience in operations, quality control, or similar fields
  • A passion for systems, processes, and measurable outcomes
  • A keen eye for detail and a commitment to doing things right
  • A desire to improve experiences for both clients and teams
  • Excellent communication skills, strong interpersonal abilities, and a genuine concern for people

Benefits of this full-time remote position include:

  • Competitive compensation based on skill set and industry standards
  • Immediate start preferred

This role has far-reaching implications, as your work will directly impact how thousands of people interact with us. If you thrive in problem-solving, process improvement, and creating better experiences for everyone involved, this opportunity is tailor-made for you.

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