Strategic Operations Director

The role of a Strategic Operations Director is pivotal in driving the organization's growth and success. It involves providing strategic leadership across all functions, developing and executing country-specific strategies, policies, and procedures that align with the organization's brand.

This senior-level position requires an individual who can oversee operations to ensure the achievement of the organization's business objectives. The ideal candidate will have a strong background in business operations, management, and leadership.

Leadership:

• Provide strategic direction to all functions within all countries in the region.
• Develop and execute tailored priorities and strategies ensuring alignment with the organization's business goals, brand vision, and values.
• Ensure policies and procedures are country specific in the region while maintaining consistency with organizational standards.
• Oversee the operations of all campuses and functions, driving efficiency, innovation, and high-quality outcomes.
• Offer insights and strategic advice to the leadership team, focusing on country-specific needs and opportunities.

Financial Management:

• Responsible for the P&L for the countries in the region.
• Manage multi-brand P&L with growth drivers, develop relevant measurable performance metrics for the country, and proactively track performance against the metrics to ensure fiscal control, profitability, and financial feasibility in the country.

Budgeting and Resource Management:

• Establishes the annual budget for the countries in the region.
• Manage resources as defined in Budget.
• Review operational and manpower costs for each campus in the geography.

Sales and Admissions:

• Responsible for enrollment growth to forecast sales and revenue for all campuses in the geography.
• Achieve set targets and Review admission numbers on a weekly, monthly, quarterly & yearly basis.

Functional Oversight:

• Oversee the Principals and the operations of all campuses across academics, human resources, administration, procurement, IT & systems, and finance, ensuring seamless cross-campus coordination, vendor-related products, facilities, and resource optimization.
• Provide strategic guidance to Principals on key business decisions, such as market intelligence and the feasibility of introducing new curriculums or programs.
• Review academic performance and planning for board examinations, monitoring overall academic rigor and results while delegating primary responsibility to the Principals.
• Manage customer satisfaction and stakeholder communication to build trust and engagement across the regions.

Legislative Compliance and Quality Assurance:

• Ensures statutory compliance, quality assurance, and internal and external audits.

Operational Efficiency:

• Supervise the Operations and Procurement teams to ensure efficient facilities management and operational excellence at all campuses.
• Supervise the Operations and Procurement teams & ensure lead procurement processes for capital expenditure items such as furniture, electronic equipment, and other campus needs.
• Oversee all campus operations & Procurement teams, ensuring the smooth functioning of all school's operational activities and services.

Human Capital Development:

• Supervises the Business Partner HR to make strategic manpower decisions including headcount planning, recruitment, and the creation of new positions for the Region.
• Supports the implementation of new policies and operational processes (e.g. payroll, staff welfare, induction programs, etc.) to enhance employee satisfaction and efficiency.

Marketing and Sales Strategies:

• Drive admissions and student enrolment targets for the region, ensuring goals are met consistently.
• Oversee marketing and sales teams to develop tailored marketing strategies and craft the brand message specific to the region.
• Oversee relationships with external offline marketing agencies, ensuring campaigns are country specific and aligned with organizational goals.

Project Management:

• Works closely with the projects team in the head office to help identify new school sites for development & expansion.
• Collaborates closely with the Projects team in taking the new projects to launch status.

Culture and Competencies:

• Supervise the Human Resources team at regions to enhance organizational competencies and ensure the recruitment and development of talent to meet future needs.
• Lead the recruitment, selection, on boarding, and training of employees to build a skilled and motivated workforce in the geography.
• Foster high-performing teams within the region by providing leadership, role clarity, training opportunities, and career development pathways.