Quality Assurance Specialist

3 days ago


Mohali, Punjab, India beBeeAnalytical Full time ₹ 20,00,000 - ₹ 40,00,000

Job Title: Quality Assurance Specialist

 

  • Key Responsibilities:
  • Conduct thorough audits and call monitoring to guarantee adherence to quality standards.
  • Develop, maintain and update process documentation for quality control procedures.
  • Analyze complex data using quality control tools such as 7QC, CSAT, Pareto charts, histograms and fishbones to identify areas for improvement.
  • Collaborate with team members to resolve issues related to call quality and customer satisfaction.
  • Provide comprehensive training on quality assurance processes to new hires.

 

Required Skills and Qualifications

 

  • 1-6 years of experience in a business process outsourcing or call center environment.
  • Deep understanding of quality audit principles and practices.
  • Proficiency in using quality control tools such as 7QC, CSAT, Pareto charts, histograms and fishbones.
  • Excellent analytical skills with the ability to interpret data effectively.

 

What We Offer

 

  • A challenging role in a dynamic industry.
  • Opportunities for growth and professional development.
  • A collaborative work environment.


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