Global Cybersecurity Solutions Specialist
3 weeks ago
We are seeking a highly skilled Global Cybersecurity Solutions Specialist to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients after they have purchased our products.
Your primary focus will be on implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they arise. You will also be involved in publishing technical support bulletins and other technical documentation in our knowledge base.
Key Responsibilities- Provide technical support to customers and partners through various communication channels.
- Configure, troubleshoot, and provide best practices to customers to ensure their environments are secure.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Perform fault isolation and root cause analysis for technical issues.
- Publish technical support bulletins and other technical documentation in our knowledge base.
- Review technical documentation for training materials, marketing collateral, manuals, troubleshooting guides, and more.
- Travel to customer sites when necessary to expedite resolution.
- Participate in on-call support 24x7 on an as-needed basis.
- Able to effectively communicate complex technical issues to all levels and stakeholders, both internally and externally.
- Strong analytical and problem-solving skills, with the ability to see the bigger picture.
- Ability to work independently and contribute as a team player.
- Familiarity with networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP).
- Experience with security protocols (IPSEC/SSL-VPN/NAT/GRE).
- Understanding of Unix/Linux and Windows operating systems.
- Knowledge of virtualization hypervisors (VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V).
- Demonstrable basic knowledge of AWS and Microsoft Azure installation, configuration, and administration of security features and services.
- Basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure (OCI).
- Understanding of deploying firewalls in public cloud infrastructures (AWS, Azure, GCP, OCI, Alibaba).
- Familiarity with Next-generation Firewall devices (Palo Alto Networks, Cisco, Checkpoint, Juniper, Fortinet, Crowdstrike, Zscaler).
- Experience with deploying third-party networking and security services into VMware NSX for vSphere is a plus.
- Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus.
- Knowledge of traffic generation tools and scripting languages is a plus.
- Previous experience supporting Palo Alto Networks products is a plus.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.
We celebrate diversity in our workplace and welcome applicants from all backgrounds. We are an equal opportunity employer and do not discriminate based on age, ancestry, color, disability, genetic information, marital status, national origin, race, religion, sex, or any other protected characteristic.
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