
High-Performing Account Manager
2 days ago
Account Growth Leader
">Job Overview">We are seeking a seasoned professional to lead and drive customer growth across key accounts.
">Key Responsibilities">Build and mentor a high-performing Account Management team to deliver exceptional customer experiences.
">Develop strategic plans for top customers, including Quarterly Business Reviews, product adoption roadmaps, and upsell opportunities.
">Serve as the executive sponsor and escalation point for high-value clients.
">Work cross-functionally with Sales, Product, and Engineering teams to translate customer feedback into roadmap priorities.
">Define and track key account health metrics to proactively manage risk and identify expansion potential.
">Establish scalable processes, playbooks, and success metrics for account management.
">Represent the company at client meetings, events, and in contract renewals/negotiations.
">
12-15 years of experience in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech.
">A proven track record of managing large enterprise accounts and driving renewals and upsells.
">A deep understanding of SaaS business models, customer lifecycle, and stakeholder management.
">Excellent interpersonal, negotiation, and problem-solving skills.
">A strategic thinker who is also hands-on and data-driven.
">Experience working in fast-paced startups and navigating ambiguity.
">
Experience in identity, fraud prevention, fintech, or regulatory tech domains.
">Familiarity with CRM tools (e.g., Salesforce, Gainsight, HubSpot).
">Exposure to global markets and clients.
">
What We Offer
">We emphasize learning and development over material perks. Our nurturing environment has led to success stories where even interns grow into impactful leadership roles over time.
">You can collaborate with anyone, explore job rotations, transition between different projects, and express your opinions openly to whomever you choose.
"]],-
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