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Highly Technical Software Implementation Lead
3 weeks ago
Senior Technology Consultant Role Overview:
", "We are seeking a highly skilled and experienced Senior Technology Consultant to drive the implementation, playbook creation, and platform management of SOAR and Python technologies.
", "- Possess strong knowledge of Security Orchestration, Automation, and Response (SOAR) for playbook creation and platform management.
- Address any technical questions from clients and drive the implementation and operations BAUs for SOAR.
- Take end-to-end responsibility to manage/resolve Level 3 incidents, address customer concerns, and oversee Security Operations Center (SOC) operations for clients.
- Take full accountability for incidents related to SOAR and pertaining to SOC operations.
- Work on documenting Standard Operating Procedures (SOPs) and Root Cause Analyses (RCAs).
- Demonstrate good knowledge of Indicators of Attack (IOAs), Incident Response processes, and Playbooks.
- Act as a coach and mentor to junior Operations/Implementation Engineers and Technicians.
- Coordinate with Specialists/Leads to resolve complex problems.
- Take ownership of multiple technologies according to domain or specialization.
- Support Specialist/Sr. Specialist in the effective execution of projects.
- Perform skills gap analysis and upskill team members wherever needed.
- Maintain strong relationships with all project stakeholders.
- Serve as the immediate contact person for the client.
- Create and maintain SOP documents.
- Deliver technical tasks of a complex nature as per assigned timelines.
- Maintain activity logs, SLA details, and other critical information necessary for the smoother execution of projects.
- Resolve all technical issues/queries which are assigned/escalated.
- Partner with other cross-functional teams and client teams to provide effective resolution.
- Guide and share information with other analysts and teams.
- Perform use case creation, content development, playbook creation, and automation with APIs.
- Drive automation of all Level 1 & Level 2 activities.
- Act as the single point of contact for client stakeholders.
- Improvise threat hunting capabilities using automation.
- Drive continuous development of analytical, statistical, mathematical models leveraging AI/ML capabilities for threat detection and prediction.
- Conduct continuous fine-tuning of configurations, rules, policies, etc.
- Promote continuous innovation and automations in intuitive dashboards, reports, and queries.
- Optimize response time to fetch data and logs in advanced queries, reports, and dashboards.
- Provide on-the-job training to the client and the team.
- Participate in client meetings, discussions, etc.
- Interface with senior management.
- Establish communications with appropriate team members and business units, providing status updates.
- Manage reporting, tracking, monitoring, and closing out incident response issues with proper RCA.
- Interact with internal business units to address incidents and support investigations.
- Be the focal point for critical security events and incidents, serving as a Subject Matter Expert (SME) while providing recommendations and guidance to respective business units and to the SOC lead for escalation and remediation.
- Handle, respond to, and document all events or incidents that require escalation from Level 2 or Level 1 analysts.
- Lead efforts in monitoring, reporting, and responding to information security incidents.
- Recommend controls and process improvements based on external threat indicators, industry trends, and lessons learned.
- Be responsible for facilitating incident management team exercises and events.
