Telecom Solutions Specialist

6 days ago

Lucknow, Uttar Pradesh, India beBeeTelecom Full time ₹ 12,00,000 - ₹ 15,00,000
Job Overview

We are seeking a highly skilled Telecom Solutions Specialist to join our team. As an Assistant Telecom Engineer, you will play a pivotal role in enhancing customer interactions and streamlining operations by leveraging technology to drive business success.

Main Responsibilities:
  • Collaborate with senior management to develop and execute strategies that align with organizational goals.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Design and implement skills-based routing strategies to efficiently direct customer interactions to the appropriate agents.
Requirements:
  • Bachelor degree in Engineering or related field.
  • 3-8 years overall experience in telecom industry.
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels.
  • Good to have Contact Center domain experience.
  • Certifications in contact center management or NICE CXone platforms are advantageous.
Additional Skills:
  • Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery.
  • Fair understanding of Network basics, additional certifications in voice/network stream would be beneficial.
  • Compliance and security related understanding with respect to voice devices & various platforms.
  • Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on premise-to-cloud migration deployments.
Team Player:
  • Ability to work effectively on multiple projects at a time.
  • Keeps documentation up to date for all telecommunications systems.
  • Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.

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