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Customer Service Operations Manager

2 weeks ago


India Witbloom Consultants - A Leading Training & Job Placement Firm Full time
Senior Customer Service Executive Job Description

We are seeking a highly skilled Senior Customer Service Executive to join our team at Witbloom Consultants - A Leading Training & Job Placement Firm. The ideal candidate will have excellent communication skills, a problem-solving approach, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Handle customer calls professionally and courteously, addressing inquiries, concerns, and issues in a timely manner.
  • Provide accurate information and resolve queries effectively within specified timeframes.
  • Update and maintain customer records in the database, ensuring seamless data management.
  • Evaluate and escalate unresolved issues to relevant departments when necessary.
  • Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction.

Requirements:

  • Educational Qualification: High School Diploma or Graduation in any field.
  • Experience: Prior experience in a voice process or call center is mandatory.
  • Language Proficiency: Excellent English communication skills (spoken and written).

Desirable Skills:

  • Strong interpersonal and listening skills.
  • Ability to adapt to different customer personas and situations.
  • Basic computer literacy and typing skills.

What We Offer:

  • A competitive salary of 3.24 LPA.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.