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Customer Service Operations Manager
2 weeks ago
We are seeking a highly skilled Senior Customer Service Executive to join our team at Witbloom Consultants - A Leading Training & Job Placement Firm. The ideal candidate will have excellent communication skills, a problem-solving approach, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Handle customer calls professionally and courteously, addressing inquiries, concerns, and issues in a timely manner.
- Provide accurate information and resolve queries effectively within specified timeframes.
- Update and maintain customer records in the database, ensuring seamless data management.
- Evaluate and escalate unresolved issues to relevant departments when necessary.
- Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction.
Requirements:
- Educational Qualification: High School Diploma or Graduation in any field.
- Experience: Prior experience in a voice process or call center is mandatory.
- Language Proficiency: Excellent English communication skills (spoken and written).
Desirable Skills:
- Strong interpersonal and listening skills.
- Ability to adapt to different customer personas and situations.
- Basic computer literacy and typing skills.
What We Offer:
- A competitive salary of 3.24 LPA.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.