Jio | Customer Service Manager
6 days ago
We at Reliance Jio are currently hiring for open position of Customer Service Manager for Trivandrum and Vazhuthacaud, Kerala.
Requirements
Experience: 6 - 10 years in After Sales Service
Education: Diploma /B.E/ B.Tech (Preferred)
Job Description
- Resource planning recruitment and deployment
- Responsible for partner lifecycle management
- To ensure onboarding quality
- Take accountability of service deliverables
- Ensure adequate manpower availability
- Monitor daily performance
- Motivate team and provide proper training
- Visit partners, markets as required
- Gather customer feedback
- Mentor and counsel manpower
- Motivate partners for timely targets
- Handle escalations and ensure satisfaction
- Coordinate with sales, service, network, finance teams
- Participate in various business activities as required
Skill Set:
- Relationship management
- Delegation skills
- Team management
- Diversity management
- Problem Solving skills
- Functional skills
- Experience in area/zone for DTH Industry / Device Operations,
- Geography knowledge
- Domain knowledge of DTH / Cable / Telecom/ Devices
- Understanding of business training requirements
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