Smart Baby Technology Support Specialist

6 days ago

Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 1,20,00,000 - ₹ 1,38,00,000

About the company:

We are a pioneering baby technology firm.

Our mission is to revolutionize the infant care industry.

We build innovative smart baby products that make parenting easier and more enjoyable.

Our flagship product is a cutting-edge smart crib designed for babies from 0 to 24 months of age.

This intelligent crib comes equipped with an integrated baby monitor that senses early signs of wakefulness, learns from the baby's sleep patterns, and responds by soothing the baby back to sleep - just like a parent.

We aim to reimagine the baby nursery as a smart, intuitive, and delightful space.

At our core, we value our people, customers, values, and culture.

Job Summary
  • BUILD RELATIONSHIPS WITH OUR CUSTOMERS BY LISTENING, EMPATHIZING AND HELPING THEM ACHIEVE THEIR GOALS
  • MANAGE INCOMING CHATS AND EMAILS AND HANDLE APPROPRIATE FOLLOW-UP CHATS AND EMAILS
  • ADDRESS, RESOLVE AND RECORD ANY CUSTOMER ISSUES THAT ARISE PERTAINING TO BUSINESS GROWTH, BILLING AND GENERAL ACCOUNT SATISFACTION
  • DEMONSTRATE THE VALUE OF OUR COMPANY TO OUR CUSTOMERS EVERY DAY BY PROVIDING AMAZING CUSTOMER SUPPORT
Your Responsibilities
  • RESOLVING AND RECORDING ANY CUSTOMER ISSUES THAT ARISE PERTAINING TO BUSINESS GROWTH, BILLING AND GENERAL ACCOUNT SATISFACTION
  • DEMONSTRATING THE VALUE OF OUR COMPANY TO OUR CUSTOMERS EVERY DAY BY PROVIDING AMAZING CUSTOMER SUPPORT
The Ideal Candidate
  • POSITIVE, POLITE, CONFIDENT, SINCERE AND FRIENDLY DISPOSITION
  • ABILITY TO SOLVE PROBLEMS & THINK QUICKLY ON YOUR FEET
  • ABILITY TO STAY CALM, COOL AND COLLECTED DURING STRESSFUL CUSTOMER INTERACTIONS
  • FLEXIBILITY – WE'RE GROWING AND EVOLVING, AND YOU'LL NEED TO COME ALONG FOR THE RIDE
  • AN EYE FOR DETAIL
What We Offer
  • CUSTOMER-FACING ROLE WITH OPPORTUNITIES FOR GROWTH AND DEVELOPMENT
  • FAST-PACED WORK ENVIRONMENT WITH AUTONOMY TO MAKE DECISIONS
  • SUPPORTIVE TEAM DYNAMIC WITH CLEAR COMMUNICATION

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