Professional Customer Support Specialist

3 days ago

Udaipur, Rajasthan, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project.

As a Customer Service Representative, you will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. You will maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

  • Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.

The ideal candidate will possess excellent verbal and written communication skills, strong interpersonal skills, and proficiency in using CRM software and tools. They will also have analytical mindset with the ability to analyze customer data and generate insights.

Responsibilities may include working on weekends or extended hours, if required. If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team.

This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with strong organizational and problem-solving skills.

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