
Executive Operations Director
2 days ago
We are seeking a seasoned professional to oversee the operational performance of our upscale hotel.
Key Responsibilities- Strategic Leadership: Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
- Financial Management: Prepare and manage the operating budget, ensuring profitability and efficient use of resources.
- Guest Experience: Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
- Human Resource Development: Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
Essential Qualifications & Experience:
- Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration.
- Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager.
Skills & Competencies:
- Strong leadership, organizational, and decision-making capabilities.
- Excellent communication, interpersonal, and negotiation skills.
- Commercially astute with sound understanding of budgeting, forecasting, and revenue management.
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