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IT Service Delivery Manager
2 weeks ago
Company Overview:
BT Global is a global leader in communications solutions and services, operating in 170 countries. Our mission is to make technology and communications accessible to everyone.
Salary and Benefits:
We offer a competitive salary and benefit package, including private health insurance, employee and family-friendly workplace, and opportunities for professional growth and development.
Job Description:
Key Responsibilities:
- Develop and implement effective problem management processes
- Analyze root causes of incidents and trends, communicate with stakeholders, and prevent re-occurrence of incidents
- Maintain accurate problem and task records, collaborate with internal teams, and prioritize problems and deliverables
Required Skills and Qualifications:
Essential Qualifications:
- Minimum bachelor degree and relevant work experience
- Excellent communication and customer service skills
- Proven experience in problem management
Desirable Qualifications:
- ITIL certification
- Experience with ITSM tools (BMC, Service Now, CA, HP)
- Knowledge of Data Network and voice IT products
Benefits:
We provide a supportive corporate culture, inspiring working teams, and opportunities for professional growth and development, including training, education, and mentorship.
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