Service Delivery Manager

2 weeks ago


India Idexcel Technologies Full time

Job Description : - Should have 10 years of experience in Service Delivery Management - Minimum 5 years of experience in managing maintenance and support services - Should have strong understanding of ITIL concepts (ITIL certification is preferred) - Strong experience in incident management, service request fulfilment, problem management and knowledge management are expected - 2 years of experience in managing RPA services - Need to set up the support team, support model, shift plan and service delivery processes - Should monitor and track the day-to-day services and deliverables - Ensure process compliance, SLA adherence and higher customer/end-user satisfaction - Implement suitable tools and best practices - Bring in continual service improvement and achieve effort optimization - Periodic status reporting along with all agreed metrics and SLAs - AMS Portfolio Management - RPA AMS Portfolio Experience - SLA Adherence - Business Continuity - Process Development - Ticket Management - Incident Management - Handling Customer Deliverables - Budgeting - Conflict Management - Performance Management of Application - Experience on Fixed BID and T&M Project experience - Working on short-term projects (ref:hirist.tech)



  • india Chronos Consulting Full time

    Job Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and...


  • India 3Columns Full time

    Company Profile:3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...


  • India ReSource Pro Full time

    We are seeking a highly motivated and experienced professional to join our team as a Service Delivery Manager.In this role, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded. You will oversee a team of client associates, providing guidance and direction as needed, and maintaining high...


  • India Rentokil Initial Full time

    Job DescriptionAbout Rentokil PCIRentokil PCI is a leading pest control service provider in India, offering a comprehensive range of services to residential and commercial customers. We are committed to delivering exceptional service quality, ensuring customer satisfaction, and promoting a safe working environment.The JobWe are seeking an experienced Field...


  • India Idexcel Technologies Full time

    Company Overview:Idexcel Technologies is a leading provider of innovative technology solutions, dedicated to delivering exceptional services that drive business success.Job Description:We are seeking a highly experienced Service Delivery Manager to lead our service management team. As a key member of our organization, you will be responsible for managing...

  • Delivery Manager

    2 weeks ago


    India ph Full time

    Job Description As a seasoned Project Delivery Manager, you will oversee the planning, execution, and monitoring of Scientific (R&D, Healthcare) projects and service delivery. Key responsibilities include ensuring timely project completion within budget and scope, developing project plans and budgets, managing risks and issues, and maintaining strong...

  • Delivery Manager

    3 weeks ago


    India Advantmed India LLP Full time

    A Delivery Manager plays a pivotal role in ensuring the successful delivery of projects or services within an organization. Their responsibilities typically include:1. Project Management: They oversee the planning, execution, and delivery of projects, ensuring that they are completed on time, within budget, and according to predefined quality standards.2....


  • India Capgemini Full time

    Job Description : A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams. Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing...


  • Remote, India Rackspace Technology Full time

    Job DescriptionLeads a team of technical resources to deliver high value services for Rackspace customers for integration and continued support.This role will be responsible for managing human resources to support execution of professional services agreements.Works with professional services leadership to allocate work and position human resources in a...


  • Anywhere in India/Multiple Locations Sysnet Global Technologies Pvt Ltd Full time

    Sysnet Global Technologies Pvt Ltd is seeking a Technical Team Leader to join our team at the SCB site. As a key member of our team, you will be responsible for leading a group of technical professionals, ensuring the delivery of high-quality services, and proactively addressing the evolving IT needs of our client.Key Skills and Qualifications:5+ years of...


  • India TekPillar® Full time

    About TekPillarTekPillar is a customer-centric organization that values service recovery as a key aspect of our business. Our service recovery unit handles grievances through various touchpoints, including IRDA complaints, PMO office, IGMS, Branches, call centre/e mail/chat, customer walk-ins, and senior management escalations. The team's interventions are...


  • India OnceHub Technologies Full time

    OnceHub is an innovative and thriving software-as-a-service company that provides engagement acceleration solutions to organizations worldwide. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents: USA, UK, India, Israel, South Africa, and Colombia. As the Head of IT Service Delivery &...

  • Delivery Manager

    2 weeks ago


    India LATS Solutions Pvt. Ltd Full time

    Job Title : Delivery Manager - Automotive Domain Job Overview : We are seeking a skilled and dynamic Delivery Manager to join our team. The ideal candidate will have proven expertise in managing projects or deliveries, particularly in the automotive domain. This role requires strong leadership, excellent communication skills, and technical know-how to manage...

  • IT Delivery Manager

    2 weeks ago


    India AIonOS Full time

    We are seeking an experienced IT Delivery Manager (Healthcare) to lead the successful execution of IT projects and programs, ensuring timely delivery, alignment with business goals, and high-quality outcomes. The ideal candidate will manage multiple projects, coordinate cross-functional teams, and oversee the end-to-end IT delivery lifecycle while optimizing...


  • India Selections HR Services Private Limited Full time

    About the RoleWe are seeking an experienced leader to oversee a team handling customer inquiries and ensure service excellence in voice operations. The role requires leadership in queue management, stakeholder collaboration, and performance monitoring.Key Responsibilities:Team & Queue Management: Supervise customer service representatives handling voice...

  • Delivery Manager

    7 days ago


    India Teamware Solutions Full time

    Role: Talent Acquisition / Delivery Manager – IT Job Summary:Delivery / Talent Acquisition Manager Domestic Staffing is responsible for overseeing the entire recruitment delivery process, ensuring the timely fulfillment of client requirements, managing a team of recruiters, and optimizing operations to meet business objectives. This role requires strong...

  • Delivery Manager

    2 weeks ago


    India Thomson Reuters Full time

    Reuters Operations and Strategy seeks a collaborative motivated delivery manager with experience of delivering content-driven product development solutions The Technology Delivery Management team is responsible for solution delivery and implementation of service and support of the cloud-based technology and platforms that underpin Reuters News and...


  • India OnceHub Technologies Full time

    OnceHub is an innovative and thriving software-as-a-service company that provides engagement acceleration solutions to organizations worldwide.We're a team of passionate and driven individuals living and working remotely across seven countries and five continents: USA, UK, India, Israel, South Africa, and Colombia. As the Head of IT Service Delivery &...

  • Delivery Manager

    2 weeks ago


    India talentbox labs Full time

    Experience : 14 to 18 yrs Location : Chennai Preferred, Bangalore, Noida, Hyderabad Level : AVP Company Name : Qualitest About Us : Qualitest is the world's leading managed services provider of AI-led quality engineering solutions. It helps brands transition through the digital assurance journey and make the move from conventional functional testing to adopt...

  • Delivery Manager

    6 days ago


    India Teamware Solutions Full time

    Talent Acquisition / Delivery Manager - IT About the Role: We are seeking a highly skilled Talent Acquisition / Delivery Manager to oversee our domestic staffing recruitment process. This role involves ensuring timely and quality delivery, managing a team of recruiters, and optimizing operations to meet business objectives. Key Responsibilities: Oversight...