Customer Support Professional with International eCommerce Expertise

2 days ago

Jaipur, Rajasthan, India Ubuy Inc Full time

Ubuy Inc., a leading international cross-border e-commerce platform, is seeking a skilled Customer Support Executive to join our team. Based in [location], this role offers a competitive salary of $45,000 - $60,000 per annum, depending on experience.

About Us

We facilitate seamless cross-border shopping experiences for customers worldwide, offering an extensive range of products from various international markets, including the United States, United Kingdom, Hong Kong, China, Korea, and Japan. Our user-friendly search engine ensures that customers find exactly what they're looking for, while our localized payment methods provide added convenience and security.

Our Core Values

We are driven by our core values, which guide our business strategy and brand development:

  • Deliver Exceptional Service – We strive to exceed customer expectations through prompt and accurate order processing and delivery.
  • Drive Change – We continuously seek innovative ways to improve our services and stay ahead of the competition.
  • Be Creative – We foster a culture of creativity, encouraging employees to think outside the box and come up with new ideas.
  • Be Passionate – We are dedicated to delivering exceptional results and making a positive impact on our customers' lives.
  • Pursue Growth – We continually invest in employee development and training to ensure our team members have the skills needed to succeed.
  • Do More With Less – We aim to achieve more with fewer resources, promoting efficiency and productivity throughout our organization.
  • Customer Service Isn't Just A Department – We believe that customer service is everyone's responsibility, not just a separate department.
The Role

You will be responsible for:

  • Handling Inbound Calls and Emails – You will respond promptly and professionally to customer inquiries and requests, ensuring strong customer satisfaction.
  • Resolving Customer Issues – You will work closely with internal teams to resolve customer complaints and concerns efficiently.
  • Escalating Customer Feedback – You will identify areas for improvement and escalate customer feedback to relevant teams for further action.
Ideal Candidate

We're looking for someone with excellent interpersonal, written, and verbal communication skills, who can:

  • Work Effectively in a Team Environment – You will collaborate with colleagues to achieve common goals and support each other in times of need.
  • Analyze Complex Data – You will analyze numerical data to identify trends and insights, enabling data-driven decision-making.
  • Demonstrate Attention to Detail – You will deliver high-quality work, paying close attention to detail to ensure accuracy and precision.
What's On Offer?

As a valued member of our team, you'll enjoy:

  • A Competitive Salary – You'll receive a salary of $45,000 - $60,000 per annum, depending on experience.
  • A Dynamic Work Environment – You'll work alongside talented individuals who share your passion for innovation and excellence.
  • Ongoing Training and Development – You'll have access to regular training and development opportunities to enhance your skills and knowledge.

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