IT Business Analyst

3 days ago

Varanasi, Uttar Pradesh, India beBeeData Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role Overview

This hybrid role combines IT support and data/business operations analyst duties. Approximately 20-25% of your time will be dedicated to IT support (hardware, software, networking, troubleshooting), while the remaining 75-80% will focus on data and operations support: commission reports, stock uploads, CRM cleanup, holiday calendar updates, and other global business support projects.

Detailed Responsibilities

  • Provide IT support (approximately 10-12 hours/week) by troubleshooting computers, email, software, and network issues.
  • Upload SCI stock and inventory files to external platforms/websites.
  • Create and maintain commission reports for the Finance department.
  • Clean and update CRM data (e.g., company types, account details).
  • Manage global updates (e.g., upload public holidays into calendars across countries).
  • Support ongoing IT and operations projects (automation, reporting, data accuracy).
  • Utilize Excel (pivots, formulas, macros) and, ideally, SQL or light scripting to enhance workflows.
  • Collaborate with global teams in various locations to ensure seamless support.

Requirements and Qualifications

  • A minimum of 3-5 years of experience in IT support, service desk, or IT/business analyst roles.
  • Strong English communication skills (spoken and written).
  • Educational background in IT or Computer Science (B.Sc./BCA/MCA/B.Tech).
  • Proficiency in Excel (pivot tables, formulas, VLOOKUP, macros preferred).
  • Familiarity with CRM systems and data cleaning.
  • Organized, detail-oriented, and comfortable multitasking.
  • Able to troubleshoot independently and explain reasoning clearly.
  • Exposure to SQL or scripting is a plus (but not mandatory).

About the Role

This exciting opportunity requires an individual who can balance technical and analytical skills with excellent communication and teamwork abilities. If you're passionate about delivering exceptional support and driving business growth, we encourage you to apply.

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