Operational Excellence Specialist

1 day ago

Cochin, Kerala, India beBeeProblemSolving Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description

At the forefront of India's financial landscape, we're a dynamic organization revolutionizing operational efficiencies and client experiences. Our collaborative team environment fosters creativity, innovation, and growth.

Key Qualities We're Seeking:

  • Effective communication skills
  • Ability to collaborate well within a team to achieve goals
  • Creative problem-solving skills
  • Flexibility in adapting to new situations
  • Demonstrated strong work ethic and professionalism

Responsibilities:

  • Providing technical assistance via email, forms, or telephone
  • Diagnosing and resolving basic technical issues related to Odessa
  • Performing configuration changes in Odessa to meet user requirements
  • Maintaining accurate records of user interactions and technical issues
  • Assisting with user account management, including password resets and access permissions
  • Contributing to knowledge base articles and documentation for common issues and solutions
  • Collaborating with team members to improve support processes and enhance the overall user experience

Requirements:

  • Previous experience in customer service or technical support role
  • Knowledge of Odessa and its functionalities
  • Strong problem-solving skills and ability to work independently
  • Excellent verbal and written communication skills
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

Our focus on creating a healthy, inclusive, and competitive work environment ensures that our employees are challenged and engaged in their work.

We connect with talented individuals in India and build strong business relationships, representing global expertise.

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