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Sales Process Optimization Specialist

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Job Title:

Operations Manager for Sales Processes

The Operations Manager for Sales Processes plays a pivotal role in ensuring seamless coordination between dealers, vendors, and the sales team. This position is responsible for overseeing backend operations, managing subscriptions, procurement, and reporting.

Key Responsibilities:

  • Coordinate daily with dealers, vendors, and the sales team to meet operational requirements.
  • Ensure timely renewals and new acquisitions by following up on orders in the CRM system.
  • Manage subscriptions for newspapers and periodicals.
  • Resolve customer complaints efficiently.
  • Oversee procurement and distribution of promotional materials.
  • Manage productivity, salary processing, and invoice management for the backend team.
  • Implement orders as per guidelines and company policies.
  • Maintain accurate tracking and prepare timely reports for senior management.

Required Skills & Qualifications:

  • Bachelor's degree in business administration or a related field.
  • A minimum of 6 years relevant experience in sales processes operations.
  • Experience in sales operations, coordination, or backend support roles.
  • Proficiency in CRM systems and MS Office Suite (Excel, Word, PowerPoint).
  • Experience with SAP and Salesforce.
  • Strong communication skills in English and proficiency in Marathi.
  • Excellent coordination, communication, and follow-up skills.
  • Ability to multitask and work under tight deadlines.
  • Attention to detail and a problem-solving mindset.