ServiceNow ITSM Specialist

3 days ago

Hubli, Karnataka, India beBeeITSM Full time ₹ 1,80,00,000 - ₹ 2,80,00,000
Job Description

We are seeking a skilled ServiceNow ITSM Specialist to join our team. As a key member, you will play a critical role in implementing and optimizing Incident, Problem, Change, and Service Request Management workflows.

You will be responsible for configuring and updating Discovery schedules, monitoring daily runs for errors, and troubleshooting issues to ensure reliable CI identification and population. Additionally, you will enhance Discovery probes and patterns to support complex infrastructure and cloud environments.

You will customize form layouts, fields, and user interfaces to support data consistency and usability across modules. Furthermore, you will tailor and extend CAB Workbench functionality to support automated workflows and board operations.

Key Responsibilities include:

  • Implementing and optimizing the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.
  • Configuring and updating Discovery schedules, monitoring daily runs for errors, and troubleshooting issues.
  • Enhancing Discovery probes and patterns to support complex infrastructure and cloud environments.
  • Customizing form layouts, fields, and user interfaces.
  • Tailoring and extending CAB Workbench functionality.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules.
  • Minimum of 3 years of hands-on experience in ServiceNow development.
  • Proven track record with ServiceNow ITSM modules and Discovery implementation.
  • Experience with form customization, API integration, and dashboard/report creation.
  • Demonstrated experience in troubleshooting platform issues and scripting errors.

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