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Senior Product Solution Strategist

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We are seeking a Product Solutions Manager to bridge the gap between our customers' needs and product development teams. This role is central to ensuring solutions deliver maximum value to clients, while aligning with product vision and strategic priorities.

Key Responsibilities:
  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Plan and lead customer training activities, showcasing product capabilities and guiding customers through relevant use cases to maximize adoption and value realization.
Solution Design & Proposal Support
  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
Issue Management & Continuous Improvement
  • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Collaborate across teams — acting as the voice of the customer within Product, Engineering, and Delivery organizations.