Customer Support Expert

3 weeks ago


Rajahmundry, Andhra Pradesh, India Boyum IT Solutions Full time

Are you a tech-savvy individual looking for an exciting career opportunity?

We are seeking a highly skilled Customer Support Expert to join our team at Boyum IT Solutions.

This is a unique chance to combine your technical expertise, business acumen, and passion for client interaction in a dynamic software consulting role.

As a key member of our global reseller community, you will be the primary point of contact for our partners and clients.

  • You will collaborate closely with various teams, including development, implementation consultants, sales, product management, IT, and quality, to ensure seamless operation and optimal usage of our software systems.
  • You will analyze and resolve functional issues by identifying problems, researching solutions, and providing expert advice and assistance.
  • You will educate partners and clients on software features and functionality, as well as provide business process guidance.
  • You will execute test cases for software features and modifications.
  • You will manage partner/client relations by offering business and systems expertise.

We expect you to bring:

  • A deep understanding of ERP solutions, ideally backed by SAP or Microsoft Dynamics certification as a Support or Implementation Consultant.
  • Strong experience in Produmex Scan / Produmex WMS or Beas Manufacturing – extreme advantage.
  • Experience in MS-SQL/Hana Server.


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