Business Insights Specialist

1 day ago


Vijayawada, Andhra Pradesh, India beBeeInsight Full time ₹ 5,50,000 - ₹ 7,50,000
Business Insights Specialist">

About the Role

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The Business Insights Specialist transforms raw data into actionable insights that drive operational efficiency and strategic decision-making. This role ensures timely and accurate reporting, providing analysis that informs business strategy.

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Key Responsibilities:

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  • Create and deliver regular performance reports (daily, weekly, monthly) and ad-hoc analysis to support business objectives.
  • Analyze key performance indicators (KPIs) to identify trends, root causes, and opportunities for improvement.
  • Develop and maintain dashboards using tools such as Power BI or Tableau to visualize data insights.
  • Present findings clearly to both technical and non-technical stakeholders.
  • Maintain data accuracy by extracting, cleaning, and validating data from multiple systems.
  • Support workforce management with forecasting and trend analysis to inform business decisions.
  • Recommend and track process improvements based on data-driven insights.
  • Ensure compliance with data security, governance, and confidentiality standards.
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Requirements:

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  • Proven experience in data analysis and reporting within a contact center or similar environment.
  • Advanced proficiency in Excel (formulas, pivot tables, macros).
  • Strong knowledge of business intelligence/reporting tools (Power BI, Tableau, Google Data Studio).
  • Solid understanding of SQL and ability to query databases.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent attention to detail, accuracy, and time management.
  • Strong communication and data storytelling abilities.
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