Senior Client Relationship Strategist

6 days ago


Gurgaon, Haryana, India Zupee Full time
About Zupee

Zupee is a leading entertainment company that offers an immersive gaming experience to its users.


Job Description

We are seeking a highly skilled Senior Client Relationship Strategist to join our team. As a Senior Client Relationship Strategist, you will be responsible for managing and enhancing relationships with our high-value clients.

You will work closely with various departments to ensure exceptional service delivery for our VIP clients. This includes providing personalized service to meet their unique needs, monitoring and analyzing feedback to improve service delivery, and staying updated on industry trends and best practices in client management.

Key Responsibilities:

  • Manage and enhance relationships with VIP clients
  • Work closely with various departments to ensure exceptional service delivery for VIP clients
  • Provide personalized service to meet the unique needs of VIP clients
  • Monitor and analyze VIP client feedback to improve service delivery
  • Stay updated on industry trends and best practices in client management

Salary: $60,000 - $80,000 per year

Requirements

To be successful in this role, you will need:

  • Customer Support Experience: Demonstrated proficiency with 6 months of experience in customer support roles, showcasing your ability to provide exceptional service and resolve inquiries effectively
  • Account Management: Sales, or Player Development Background: With ~6 months of experience in roles related to account management, sales, or player development within RMG industry
  • CRM Software Proficiency: Experience working with CRM software such as Zendesk, Freshdesk, Salesforce, or similar platforms
  • Exceptional Communication Skills: Ability to captivate audiences through various channels, fostering strong connections and driving positive outcomes
  • Self-Motivated and Goal-Oriented: Energized by achieving growth targets, demonstrating commitment to success and exceeding expectations
  • Problem-Solving and Analytical Aptitude: Strong problem-solving ability and analytical skills
  • Proven Track Record: Successful implementation and scaling of engagement initiatives with customers
  • Passion for Gaming: Deep understanding and enthusiasm for games, connecting with customers on a personal level
Benefits

We offer a competitive salary and benefits package, including:

  • A comprehensive health insurance plan
  • A generous paid time off policy
  • A 401(k) retirement savings plan


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