Technical Support Specialist

6 days ago

Bengaluru, Karnataka, India beBeeSoftware Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. As a key member of the CIB team, you will play a vital role in contributing to data obsolescence activities and coordinating with the Discovery & Tracking team manager and the S&T Obsolescence team.

ResponsibilitiesDirect Responsibilities:
  • Contribute to data obsolescence activities, coordinate with and report updates to the Discovery & Tracking team manager and the S&T Obsolescence team.
  • Focus on COTS & bespoke software within the defined scope of the S&T Obsolescence team.
  • Iteratively work through a scope list of software products and ascertain if the vendor (BMC) will support the discovery of the software.
  • Work with internal subject matter experts to understand software profile.
  • Develop, test and release custom software discovery solutions.
  • Troubleshoot discovered software version data coverage and quality issues.
  • Work with the Discovery & Tracking team to understand the development, testing and release process and tools.
  • Attend peer-review meetings with the Discovery & Tracking team's technical lead to review custom TPL code during testing phase and prior to go live.
  • Submit change requests for production go-live of custom solutions for obsolescence data enhancements.
  • Perform ongoing data analysis to check/validate data performance of newly released data solutions.
  • Interact with vendor to progress enhancements for knowledge library (TKU) software data.
  • Provide background support for BMC Discovery global application platform.
Contributing Responsibilities:
  • DevOps tools for the development and release of new TPL code – Bitbucket, GitHub, Artifactory and some bespoke tools.
  • Understanding of the criticality of good obsolescence data.
  • Data analytics: A good aptitude in looking at data, data gaps & data trends. Understand requirements & actions from performing data analysis.
  • Relationship management: Work well with external vendors, Obsolescence team and Discovery & Tracking team.
  • Good task management, prioritisation, risk management.
  • Appreciation of production processes, including change and release management.

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