Senior HR Systems Specialist

1 week ago

Gurgaon, Haryana, India Ameriprise Financial Full time

This role is responsible for delivering expert support to our HRIS system (Workday) and additional HR applications such as Cornerstone and HR ServiceNow. Key responsibilities include providing initial Tier II support, participating in system-related projects, creating and maintaining system documentation, and partnering with stakeholders to understand their needs and requirements.

Key Responsibilities:

  • Provide initial Tier II support through answering routine questions, executing transactions, troubleshooting and resolving production defects or issues, and implementing enhancements within established SLAs and quality standards.
  • Mainly responsible for Workday modules such as Security, Talent & Performance, Recruiting, HCM, and others.
  • Offer testing support for releases, upgrades, or enhancements.
  • Participate in and consult on system-related projects and continuous system and process improvements.
  • Create and maintain system documentation (requirements, configuration, test cases, SOPs).
  • Develop strong relationships with stakeholders and internal partners.

Required Qualifications:

  • Hold 2-5 years of relevant Workday experience covering multiple modules.
  • Have experience configuring security in Workday.
  • Possess basic knowledge of human capital management tasks.
  • Exhibit excellent written and verbal communication skills.
  • Display a broad understanding of various HR-related processes.
  • Showcase strong analytical, troubleshooting, and attention to detail skills.
  • Demonstrate strong organizational skills and the ability to multitask and work independently.
  • Display creative thinking and a strong dedication to customer service.
  • Possess basic knowledge of EIBs, integrations, and reporting.
  • Experience handling highly sensitive information in a professional and secured manner.
  • Hold a Bachelor's or Master's degree of 3 years or more.

Preferred Qualifications:

  • Exhibit solid consultative skills.
  • Have experience working on a global team.
  • Possess a strong working knowledge of Microsoft Office: Excel, Access, PowerPoint, and Word.
  • Operational knowledge of Cornerstone's LMS and HR ServiceNow.

About Our Company:
Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven, and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status, or any other basis prohibited by law.

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