Learning Experience Specialist

6 days ago


Bengaluru, Karnataka, India PW (PhysicsWallah) Full time

Job Overview

PW (PhysicsWallah) is a leading ed-tech company seeking a skilled Learning Experience Specialist to join our team. In this role, you will play a crucial part in enhancing learner experiences and optimizing course content.

About the Role

We are looking for an experienced Professional with a strong background in Data Science and Analytics to fill this position. The ideal candidate will possess excellent communication and analytical skills, with a strong commitment to delivering exceptional customer satisfaction.

Key Responsibilities:

  • Resolve subject-related doubts (Full stack web development) per day with a higher level of authenticity and perfection.
  • Foster engagement among learners by conducting follow-up calls and increasing course completion rates.
  • Effectively handle escalations and provide resolutions while maintaining tight timelines.
  • Present weekly, monthly, and quarterly reports to the support manager, highlighting key trends and insights.
  • Analyze feedback data to identify areas for improvement and develop strategies for enhancement.
  • Collaborate with program managers to implement necessary changes and enhancements based on learner feedback.
  • Maintain a comprehensive feedback database to track and monitor progress over time.
  • Assist in creating surveys and questionnaires to collect feedback from learners.
  • Provide actionable insights and recommendations to program managers and stakeholders.

Preferred Qualifications:

  • Bachelor's degree in Computer Science or related field with equivalent work experience of 2-3 years.
  • Deep understanding of data science and data analytics concepts.
  • Experience in teaching data science and data analytics is highly desirable.
  • Excellent writing and communication skills.
  • Proven experience in gathering and analyzing feedback data.
  • Strong interpersonal and communication skills to engage effectively with learners.
  • Excellent analytical skills with the ability to interpret data and identify trends.
  • Detail-oriented with strong organizational and time management abilities.
  • Proficient in using feedback collection tools and software.
  • Knowledge of learning management systems (LMS) is a plus.

Compensation and Benefits

The estimated salary for this position is ₹8-10 lakhs per annum, depending on qualifications and experience. Additionally, PW offers a range of benefits including a competitive bonus structure, opportunities for growth and development, and a collaborative work environment.

Location

This role is based in Bangalore, HSR. As a valued member of our team, you will have the opportunity to work closely with colleagues across various functions and contribute to shaping the future of ed-tech at PW.



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