Learning Experience Specialist
6 days ago
Job Overview
PW (PhysicsWallah) is a leading ed-tech company seeking a skilled Learning Experience Specialist to join our team. In this role, you will play a crucial part in enhancing learner experiences and optimizing course content.
About the Role
We are looking for an experienced Professional with a strong background in Data Science and Analytics to fill this position. The ideal candidate will possess excellent communication and analytical skills, with a strong commitment to delivering exceptional customer satisfaction.
Key Responsibilities:
- Resolve subject-related doubts (Full stack web development) per day with a higher level of authenticity and perfection.
- Foster engagement among learners by conducting follow-up calls and increasing course completion rates.
- Effectively handle escalations and provide resolutions while maintaining tight timelines.
- Present weekly, monthly, and quarterly reports to the support manager, highlighting key trends and insights.
- Analyze feedback data to identify areas for improvement and develop strategies for enhancement.
- Collaborate with program managers to implement necessary changes and enhancements based on learner feedback.
- Maintain a comprehensive feedback database to track and monitor progress over time.
- Assist in creating surveys and questionnaires to collect feedback from learners.
- Provide actionable insights and recommendations to program managers and stakeholders.
Preferred Qualifications:
- Bachelor's degree in Computer Science or related field with equivalent work experience of 2-3 years.
- Deep understanding of data science and data analytics concepts.
- Experience in teaching data science and data analytics is highly desirable.
- Excellent writing and communication skills.
- Proven experience in gathering and analyzing feedback data.
- Strong interpersonal and communication skills to engage effectively with learners.
- Excellent analytical skills with the ability to interpret data and identify trends.
- Detail-oriented with strong organizational and time management abilities.
- Proficient in using feedback collection tools and software.
- Knowledge of learning management systems (LMS) is a plus.
Compensation and Benefits
The estimated salary for this position is ₹8-10 lakhs per annum, depending on qualifications and experience. Additionally, PW offers a range of benefits including a competitive bonus structure, opportunities for growth and development, and a collaborative work environment.
Location
This role is based in Bangalore, HSR. As a valued member of our team, you will have the opportunity to work closely with colleagues across various functions and contribute to shaping the future of ed-tech at PW.
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