Fraud Claims Operations Specialist
3 weeks ago
About this role:
We are seeking a skilled Fraud Claims Operations Representative to join our team at Wells Fargo.
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on the status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining a balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from a team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
- 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
The estimated salary for this position is around $50,000 - $65,000 per year, depending on location and experience. As an employee of Wells Fargo, you will be part of a company that values diversity, equity, and inclusion in the workplace.
Our employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. They are accountable for execution of all applicable risk programs, which includes effectively following and adhering to applicable policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
Candidates applying to job openings posted in the US will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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